Do you allow Exchanges or Returns?
We have a 30 day return policy. No exchanges.
What payments do you accept?
We accept major credit cards and PayPal
Are Taxes & Duties included in international shipping charges?
Taxes & Duties are added to your DHL shipping option at check out and will not need to be paid for before arrival - if your shipping checkout has stated "taxes & duties paid". If you are not sure about this, please send us an email and we will let you know. If you are contacted via DHL to pay Taxes & Duties, we are not responsible for them as each country is different - if you choose not to pay them your order will be forfeited and not refunded. We apologize for any inconveniences.
When will my order arrive?
Your order is packed and shipped within 1-2 days of your purchase.
- Average delivery time for domestic orders is 5-7 business days.
- Average delivery time for international orders is 5-10 business days via DHL only.
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses.
If you have a question concerning tracking or shipping for domestic orders, please contact USPS.
Taxes & Duties are added to your DHL shipping option at check out and will not need to be paid for before arrival - if your shipping checkout has stated "taxes & duties paid".
We ship Monday - Friday, with the exception of USA holidays on PST.
My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping.
You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.
What if the item I received is damaged or faulty?
We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival.
How can I contact you?
Via our Contact page.
What if I put in the wrong address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.
If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.
What currency do you charge?
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express.
What if my package was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.
Do you ship internationally?
Yes, with a few exceptions. You can proceed to the checkout and our system will let you know.